Terms & Conditions

Last Updated: March 16, 2026

Welcome to Northern Built Systems. These Terms and Conditions ("Terms") govern your use of our website at northernbuiltsystems.com and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.

1. Acceptance of Terms

By using our website, submitting a contact form, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and clients.

2. Services Provided

Northern Built Systems provides website design, development, and related digital services for home service businesses. Our services include but are not limited to:

Custom website design and development
Website hosting and maintenance (through Webflow)
Lead notification systems and SMS alerts
Local SEO setup
Analytics and tracking setup (Google Analytics)
Automated follow-up systems
Google Ads management and Meta advertising

Service details, deliverables, timelines, and pricing will be specified in individual service agreements or proposals provided to clients.

3. Service Area

Northern Built Systems is based in Minnesota and provides services remotely to clients throughout the United States.

4. Client Responsibilities

When engaging our services, you agree to:

Provide accurate information: Supply truthful and complete information in contact forms and all communications.
Timely communication: Respond to requests for information, feedback, and approvals within reasonable timeframes.
Content provision: Provide necessary content, images, branding materials, and other assets required for your project.
Payment obligations: Make payments according to agreed-upon terms and schedules.
Compliance: Ensure all content you provide complies with applicable laws and does not infringe on third-party rights.
Credentials and access: Provide necessary login credentials, hosting access, or other required permissions in a timely manner.
Data backup: You are solely responsible for maintaining backups of all website content, data, and assets unless otherwise agreed in writing.

5. Payment Terms

Pricing and Invoicing

All prices are in U.S. Dollars (USD).
Payments are processed securely through Stripe.
We accept major credit cards, debit cards, and ACH transfers as available through Stripe.
Monthly subscription services are billed in advance on a recurring basis.

Late Payments

Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend or terminate services for non-payment.

Refund Policy

Deposits are non-refundable once work has commenced.
Refunds for monthly services may be prorated if cancellation occurs mid-billing cycle, at our discretion.
Our 30-day money-back guarantee applies to new clients who are unsatisfied with the completed website within 30 days of launch. To request a refund under this guarantee, you must contact us in writing within that 30-day window.
All other refunds are evaluated on a case-by-case basis in accordance with applicable law.

6. Project Timeline and Delivery

While we make every effort to meet our standard 2-business-day build timeline:

Timelines are estimates and not guarantees unless explicitly stated in writing.
Delays caused by client non-responsiveness, failure to provide materials, or scope changes may extend timelines.
We are not liable for delays caused by circumstances beyond our reasonable control.

Client approval is required at key project milestones. Delays in providing approval will extend the project timeline accordingly.

7. Intellectual Property Rights

Client-Owned Content

You retain all ownership rights to content, logos, trademarks, and materials you provide to us. By providing these materials, you grant us a license to use them solely for the purpose of delivering services to you.

Deliverables and Ownership

Upon full payment:

You own the final website design and custom content created specifically for your project.
You receive rights to use the completed website for your business purposes.
We retain ownership of our general methodologies, processes, templates, and pre-existing code libraries.

Portfolio Rights

Unless you specifically request otherwise in writing, we reserve the right to display your completed project in our portfolio, reference it in case studies, and list you as a client on our website.

8. SMS Communications

Northern Built Systems uses SMS (text message) communications for three distinct purposes. Each is described below. By engaging our services or submitting your phone number, you acknowledge and agree to the following terms as applicable to you.

Data sharing notice: We do not sell, rent, or share mobile phone numbers or SMS opt-in data with any third party or affiliate for marketing or promotional purposes. All the categories of data we collect exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Program 1: Missed Call Auto-Response

Program description: If you call our business number and we are unable to answer, our system will automatically send you a single text message acknowledging your missed call and providing a way to reach us.

How consent is obtained: By calling our published business phone number, you acknowledge that you may receive a single automated missed call text response. This is a one-time transactional message triggered by your inbound call and does not enroll you in any ongoing messaging program.

Message frequency: One message per missed call event.

Opt-out: Reply STOP to any message at any time to stop receiving missed call responses. Reply HELP for assistance or contact us at contact@northernbuiltsystems.com or (612) 505-9183. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Program 2: Form Submission Auto-Response

Program description: When you submit a contact form on our website, our system will automatically send you a single text message confirming we received your inquiry.

How consent is obtained: Consent is obtained at the point of form submission. Our contact form includes an SMS consent checkbox with the following disclosure: "By checking this box, you consent to receive a single automated text message confirming receipt of your inquiry. Consent is not a condition of receiving our services. Message and data rates may apply. Reply STOP to opt out." The checkbox is unchecked by default. Consent is documented at the time of form submission.

Message frequency: One message per form submission.

Opt-out: Reply STOP to any message at any time. Reply HELP for assistance or contact us at contact@northernbuiltsystems.com or (612) 505-9183. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Program 3: Client Lead Notification Service

Program description: As part of our website design service, clients receive instant SMS notifications each time a new lead form is submitted on their website. These are operational, transactional notifications sent only to the authorized business owner or their designated contact. This program is not used to send marketing or promotional messages.

How consent is obtained: Consent is obtained verbally during the client onboarding call and documented in our internal CRM system and service agreement records. During onboarding, we provide the following disclosure:

"As part of your website service, you will receive automated text messages each time a customer submits a form on your website. Message frequency will vary based on your website activity. Message and data rates may apply. You may reply STOP at any time to unsubscribe or HELP for assistance. Consent to receive these messages is not a condition of purchasing our services."

We ask the client to verbally confirm their consent before activating this feature. That consent is logged in our CRM with a timestamp. Messages are sent only to the phone number designated by the authorized business owner.

Message frequency: Varies based on the volume of lead form submissions received on the client's website.

No marketing messages: This program is strictly for transactional operational notifications. We do not send promotional or marketing text messages under this program.

9. Warranties and Disclaimers

Our Warranty

We warrant that:

Services will be performed in a professional and workmanlike manner.
Websites will be free from defects in materials and workmanship for 30 days after delivery.
We will make reasonable efforts to ensure website functionality across modern browsers and devices.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Results Disclaimer

While our services are designed to improve your online presence:

We do not guarantee specific traffic, leads, rankings, or revenue results.
Search engine rankings depend on many factors outside our control.
Marketing results depend on factors including your business, market, and competition.
Past performance is not a guarantee of future results.

SMS Delivery Disclaimer

Northern Built Systems is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed. By using our SMS services, you acknowledge that Northern Built Systems will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
We are not responsible for data loss.
We are not liable for issues arising from third-party services, platforms, or hosting providers.

11. Indemnification

You agree to indemnify, defend, and hold harmless Northern Built Systems, its owners, and contractors from any claims, damages, losses, or expenses (including attorney fees) arising from your use of our services, content you provide that infringes third-party rights, your violation of these Terms, or your violation of applicable laws.

12. Website Maintenance and Support

For clients on a monthly plan, ongoing maintenance and changes are included as described in your service agreement. For all other arrangements, unless a separate maintenance agreement is in place:

We provide 30 days of post-launch bug fixes for issues directly caused by our development work.
Ongoing maintenance, updates, and support are available through separate service agreements.
Websites hosted on Webflow are subject to Webflow's terms and service availability.

13. Termination

Termination by Client

You may terminate services by providing written notice. Upon termination, you remain responsible for payment for all work completed to the termination date. Deposits and payments for work already performed are non-refundable. We will provide deliverables for work completed and paid for.

Termination by Us

We reserve the right to terminate services if you breach these Terms, payment is not received within 30 days of the due date, or you engage in abusive, threatening, or illegal behavior.

Effect of Termination

Upon termination, all outstanding invoices become immediately due, we may cease all work immediately, access to services and platforms may be revoked, and you must retrieve your data and materials within 30 days.

14. Confidentiality

Both parties agree to keep confidential information shared during the business relationship private and to use it only for the purpose of fulfilling service obligations. This obligation does not apply to information that is publicly available or independently developed.

15. Third-Party Services

Our services may rely on or integrate with third-party platforms including Webflow, Stripe, GoHighLevel, Google Analytics, Google Ads, and others as needed. You acknowledge that these services are subject to their own terms and conditions, we are not responsible for third-party service outages or changes, and additional fees from third-party providers are your responsibility.

16. Acceptable Use

When using our website or services, you agree not to violate any applicable laws, infringe on intellectual property rights, submit false or fraudulent information, attempt to gain unauthorized access to our systems, transmit malware or harmful code, or harass or threaten our staff.

17. Revisions and Change Requests

For clients on a monthly plan, changes are included as described in your service agreement. For project-based work, proposals include a specified number of revision rounds. Additional revisions may incur additional fees. Significant scope changes after work has begun may require a revised proposal and extended timeline.

18. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, war, terrorism, pandemics, internet outages, or failure of third-party services.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Minnesota, United States. Any disputes shall be resolved through good-faith negotiation first, then mediation if negotiation fails, and if necessary, through the state or federal courts located in Hennepin County, Minnesota.

20. Entire Agreement

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between you and Northern Built Systems regarding our services and supersede all prior agreements.

21. Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing.

23. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

24. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting with a new Last Updated date. For active projects, material changes will not apply retroactively without your consent. Your continued use of our services after changes constitutes acceptance.

25. No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Northern Built Systems.

26. Survival

Provisions that by their nature should survive termination will survive, including payment obligations, intellectual property, warranties, indemnification, limitation of liability, and dispute resolution.

27. Contact Us

If you have questions about these Terms or need clarification on any provision, please contact us:

Northern Built Systems
Minnesota, United States
Phone: (612) 505-9183
Email: contact@northernbuiltsystems.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.